Privacy Policy


Purpose

Centuera (“Centuera,” “we,” “us,” or “our”) is committed to protecting your privacy, we take data protection and privacy very seriously. This Privacy Policy (“Policy”) describes how we collect, use, share and secure the personal information you provide when you visit the Websites and Mobile Apps owned and operated by us (listed below), and when you use our Service(s). It also describes your choices regarding use, access, withdrawal of consent (as per the terms hereof) and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service that you have chosen. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms and Conditions at (“Terms and Conditions ”). For the purpose of this Privacy Policy, sensitive personal data or information of a personal nature is as defined under applicable privacy laws. Please note that usage of the terms personal information/ personally identifiable information/ personal data, in this Privacy Policy includes sensitive personal data or information, wherever appropriate and/or mandated under applicable privacy laws.

Our Website, Including but Not Limited to:

  • Website: www.centuera.com

This Privacy Policy regulates how you use our website and its associated items, so please read it carefully. Please do not use our services if you disagree with this privacy statement.

Notice to End Users

An administrator may occasionally register an account and submit data—including personal information—on behalf of an "End-User." In these situations, our "Client" is the administrator, who might be your Employer or an Authorized Training Partner (ATP). We do not directly interact with the End-User whose personal data we process; rather, we gather information at our clients' request. When an End-User uses our website, any applicable rules from the Client may apply. In order to collect and utilize End Users' Personal Information as outlined in this Privacy Policy, our client must be authorized to act on their behalf. If you are an End-User on our website, please contact your administrator with any questions you may have about privacy. We disclaim all liability for our clients' security and privacy policies, which may not align with our privacy statement. For marketing or promotional reasons, no mobile information will be shared with affiliates or other parties. Text message originator opt-in data and consent are not included in any of the categories; no third parties will get this information.

International Transfer

We may keep and handle the personal data we gather in your area and any other nation where the Company, its affiliates, or its data sub-processors have operations. We may transfer and access such information from anywhere in the globe, including from other nations where the Company has business, to support our international operations. Here is a list of our offices across the world. This Privacy Statement is applicable even in the event that we move Data abroad. The Company now operates data centers in the United States, India, Singapore, and Japan along with its data sub-processors.

Employees working in the aforementioned nations may also process the data we have; these workers may be involved in customer and technical support, product development, and other activities. It's possible that some nations' rules on data protection and other topics are less extensive than your own. You agree to the transfer, storage, and processing of your data in these countries by providing your data and/or using our services. A message for our European clients: We move personal data from the European Economic Area and Switzerland to other nations, some of which the European Commission has not deemed to have sufficiently high standards of data protection. When we do, we employ contracts to assist make sure that your data is protected and that your rights are respected. You agree to the transfer, storage, and processing of your data in these countries by providing your data and/or using our services.

Use of your Personal Information and Other Data

The use of your personal information by the Company is governed by this Privacy Policy. Your personal information is only used by us in order to deliver our services to you. Along with other Personally Non-Identifiable Information (non-PII), we also utilize your Personal Identifiable Information (PII) to enhance the functioning and content of our website and to better understand our visitors.

Personal Identifiable Information

In the following circumstances, we could get the following personal data from you:

  • On our website, when you visit one of our contact forms, when you chat or call us, when you purchase one of our courses, or when you register, you freely supply the following information:
    • Contact details include name, phone number, email address, mailing address, and IP.
    • Details about your organization, like your name, size, and kind of operation.
    • Your account details, which might include the password and billing data.
  • Note: Secure payment gateway providers handle all payment transactions. Except for the last four numbers on your card, we do not keep any card information on file on our computers.
  • When utilizing our mobile applications, support system, learning management system (*.lms.Centuera.com), or answering our surveys:
    • Contact details include name, phone number, IP address, mailing address, email address, and location.
    • Unique identifiers, such a password or username.
  • When use our blogs or community website
    • Please refer to our section on Public Forums

However, users are free to browse our site anonymously. Users' personal identification information will only be gathered by us if they willingly provide it to us. Users always have the option to withhold personally identifying information, albeit doing so can make it impossible for them to participate in some site-related activities.

Non-Personal Identifiable Data:

In our logs, we record some non-identifiable data. Among the information in the logs is

  • Device type
  • Browser type
  • Location
  • Language preference
  • Time zone
  • Screen size
  • Referring / exit pages

Use

When you use the Service(s), we may utilize the personal information we collect via email, chat boxes, mobile devices, and websites to:

  • Offer you the service or services.
  • Communicate with you via the Service(s).
  • Evaluate your company's demands in order to identify or recommend appropriate items.
  • Provide the product or service details you requested.
  • Address inquiries from clients.
  • Take control of your account.
  • Deliver marketing and promotional materials to you.
  • When you use our Service(s), arrange for transactions between you and other users.
  • Conduct aggregate statistical studies of user behavior and attributes to gauge interest in and usage of the site's various sections.

By accepting this Privacy Policy, you explicitly grant us permission to use your personal information to contact you about our services, including information about courseware, products, inquiries, and content, over various channels (such as chat, email, and phone). You give us permission to contact you for the aforementioned objectives even if you have registered for DND, DNC, or NCPR services.

We shall only use personal information you give us about your contacts for the purposes for which you submit it.

Share

We will share information, including personal information, with your company or an Authorized training partner if they were granted access to your Participant Account. To assist us deliver our Service(s), we may share personal information with our affiliates and subcontractors. The service agreements we have with our data-processors encompass transfers to later third parties. We reserve the right to disclose your personal information as required by law, in response to legitimate requests from public authorities, including those made in order to comply with national security or law enforcement requirements, or when we think that disclosing information is required to uphold our legal rights or to comply with a court order, judicial proceeding, or other process that has been served on us. Your user account and personal data will probably be transferred if we go through a business change, such as a merger, acquisition by another firm, or sale of all or a portion of our assets. With your previous approval, we may also release your personal information to any other third party.

Data from Third Parties

Additionally, we get data from outside sources. We safeguard information that we acquire from third parties in accordance with the guidelines outlined in this statement as well as any further limitations put in place by the information's original source. Over time, these outside sources have changed, but they have comprised:

  • Data brokers, from whom we get demographic information to enhance the information we gather.
  • Social networks, if you give them permission to access your data on one or more of these networks, as well as to make your data publicly available on them.
  • An organization that uses our services that you work for.
  • Current or former students who take part in our referral scheme
  • Service providers who assist us in locating you based on your IP address so that we may tailor specific items to your area.
  • Partners with whom we collaborate on marketing initiatives or provide co-branded services, and
  • • Sources that are open to the public, such publicly accessible government databases or other material in the public domain.

We could also get Personal Information about you via fax, phone, or postal mail from other sources. To enhance the goods and services we offer, we can combine this information with the data we have previously obtained from you via the Site.

Rights to access, correction and deletion of Personal Information

Regarding your personal information, you have specific rights. You have the right to seek access to your personal information, to verify that it is still accurate and current, and to have your personal information deleted. Please be aware that in some situations, such as when we must keep your Personal Information in order to fulfill any legal or regulatory requirements or when we have a responsibility under the applicable laws, some Personal Information may not be subject to such requests. Right to access : We recognize that you are entitled to view your personal information whenever you choose. We shall grant you reasonable access to the Personal Information we have on you upon receipt of such a request. We may be able to give you as much information as possible, but there could be limitations. For instance, we could restrict someone's access to Personal Information if doing so would violate someone else's legal rights or be excessively costly or burdensome in comparison to the dangers to the person's privacy. Right to correction: We recognize that you have the right to update, modify, or correct any missing or erroneous personal information, together with the supporting records. By signing into your account, you may access your Personal Information at any moment to update, modify, or rectify it. We may keep and retain older versions of your personal information in our databases, access logs, and other records even after you edit, correct, amend, or update it. This is so that we can comply with regular data audits, fulfill legal requirements, and fulfill any other legal or regulatory obligations under the applicable laws. Right to deletion: We respect your right to have your personal information deleted, unless we are required to keep it for legal, regulatory, or legitimate business reasons. Our goal is to keep our services up to date in a way that guards against the unintentional or intentional deletion of Personal Information. Because of this, we might not instantly remove lingering copies of data from our active servers or backup systems, which could or might not contain your Personal Information, when you remove your personal information from our services. We maintain your Personal Information and any related data even after your account is either deleted or terminated for as long as we have any legitimate reasons that comply with the applicable laws, such as helping with legal and regulatory requirements and obligations, resolving disputes, and upholding our agreements. This Privacy Policy and the relevant legislation will govern our retention and disclosure of such Personal Information and any related data. You have the right, in cases where the processing of your personal information is dependent on your consent, to revoke your consent by sending a written request to the grievance officer. You can change, modify, update, remove, or rectify your personal information, as well as withdraw your permission, by following these steps:

  • If you independently registered for our Services, you can contact us or log into your account to see, amend, or export the Personal Information that is part of your online account at any time.
  • If you are using an account that has been provided by the organization (your company or an approved training partner), please read the Notice to End Users section.

Right of Data Subject to File a Complaint

Users in the United Kingdom ("UK") and the European Economic Area ("EEA") You have the right to seek access to your data in a portable format, as well as the ability to request that your personal data be corrected, erased, have processing restricted, or have your objection to processing processed, if you live in the UK or the EEA. To submit your request, please contact us using the information provided at the conclusion of this privacy policy. Furthermore, in the event that we are unable to allay your concerns regarding our acquisition and use of your personal information, you have the option to file a complaint with the appropriate Supervisory Authority in your jurisdiction if you reside in the EEA, the UK, or Switzerland. We, or our service providers, may handle personal data outside of the UK, Switzerland, and the EEA for the purposes listed in the privacy policy's "Use" and "Share" sections, which include processing transactions, facilitating payments, and offering support services. We have signed into data processing agreements with our service providers or other parties to restrict and control their processing of your data, and we apply Standard Contractual Clauses issued by the European Commission to permit transfers of personal data from the European Economic Area to third countries. You give us and our sub-processors permission to transport, store, and process your data as long as you use our services or submit it.

Users in Singapore

If you live in Singapore and have a complaint, you may file it with the PDPC office. The PDPC is the primary authority in Singapore when it comes to protecting personal data and represents the Singaporean government abroad in matters pertaining to data protection. For complaints about violations pertaining to the gathering, using, disclosing, and safeguarding of personal data, you can file a report via PDPC | Report a Personal Data Protection Concern.

Users in California

You can submit a consumer complaint with the Office of the Attorney General if you think a business has broken the California Consumer Protection Act. If you decide to lodge a complaint with the Office of the Attorney General, be sure to specify the specific ways in which the company broke the CCPA, along with the date and circumstances of the infraction. The Attorney General is the only person authorized to bring legal action against companies. With the use of consumer complaints and other data, the Attorney General can spot patterns of wrongdoing that could prompt inquiries and legal proceedings on behalf of Californians' collective legal interests. Please be aware that the Attorney General cannot represent you or offer you legal advice on how to handle your particular complaint since the Attorney General does not represent individual California consumers.

Users Other than US

We must move and process your data in the United States in order to offer you the Services. You agree that your data may be transferred, stored, and processed in the United States and other countries if you are using the Services from outside of the country.

Cookies and Other Tracking Technologies

Cookies and other tracking technologies (such as web beacons, device identifiers, and pixels) are used by the Company and our third-party partners, including our advertising and analytics partners (mentioned above), to deliver functionality and identify you across various Services and devices. The kinds of cookies we employ consist of:

  • Essential Cookies:
    The fundamental features provided by the Site and Service(s) depend on these cookies. When a user returns to the Service(s), this class of cookies helps them remember pertinent information and keep them signed in.
  • Insight Cookies:
    They help us improve your user experience by recording the activities that users take part in inside the Service(s).
  • Marketing Cookies:
    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

You have the option to disable all cookies or to have your computer notify you each time one is sent. This may be accomplished using the browser's settings. Because every browser is different, check out the Help Menu to find out how to change your cookies in the right way. Certain elements that improve the efficiency of your website experience might not work correctly if you disable cookies.

Advertisement

To control our advertising on other websites, we collaborate with outside companies. In order to show you advertisements based on your browsing habits and interests, our third-party partners may employ technologies like cookies to collect information about your activity on our website and other websites. You may choose not to have this information used to show you adverts based on your interests by clicking this link (or this one if you're in the European Union). Note that doing this does not prevent you from receiving advertisements. Generic advertisements will still be sent to you.

Analytics & Web-beacons

For analytics, we make use of third-party technologies. Our analytics provider will get all metrics data gathered from your use of the service(s). After then, we utilize this data to analyze user behavior on our website and provide statistical reports about user activity on our behalf. We could further track or gather your Personally Identifiable Information (PII) using the same statistical analytics technology. We shall make use of this data to improve, expand, or maintain the operation of the service(s) and to give you a more tailored experience. We reserve the right to make aggregated data and analysis publicly available as we see fit. Technologies like web beacons are used by us and our third-party advertising partners for trend analysis, website administration, user movement monitoring, and demographic data collection about our user base as a whole. We could get information on how these businesses are using these technologies, both individually and together.

Do Not Track

Currently, a number of browsers, such as Internet Explorer, Firefox, and Safari, have a "do not track" or "DNT" option. This option is based on a mechanism called a DNT header, which notifies websites that the user has visited about their browser's DNT preference setting. Because no industry standard for DNT has been accepted by technology firms, trade associations, or regulators—including no uniform standard for understanding user intent—we do not yet commit to responding to browsers' DNT signals with regard to the Company's websites. We will keep an eye on advancements concerning DNT browser technology and the establishment of a standard since we value privacy and meaningful choice.

Links to Third Party Sites

Links to external websites that are not under our ownership or control can be found on our webpages. Please be advised that we have no control over the privacy policies of third parties or such other websites. We urge you to read the privacy policies of any website that gathers personal data and to exercise caution while leaving our websites.

Public Forums

On the Company's websites, we may offer message boards, blogs, or community threads. Any personal information you voluntarily provide in such a forum might be viewed, gathered, or utilized by other forum users, who might then use it to contact you with unwanted communications. The personal information you decide to provide in these forums is not our responsibility. Keep in mind that material you publish publicly might be indexed by search engines.

Features for Social Media & Single Sign-On

Social media elements on our websites include interactive mini-programs, the Facebook "Like" button, and the "Share This" button. When you give us permission, these features may gather information about the page you are viewing on our websites, your IP address, and if a cookie is set to make the feature work. Either a third party hosts social media features and widgets, or our websites host them directly. The privacy policy of the firm offering these features governs your interactions with them. You may use LinkedIn's sign-in services to access our websites. Your identification will be verified by the services, and you will be given the choice to give us personal information about yourself, including your email address and name.

Communications from the Websites

Your email address could be used by us to send you marketing messages and/or newsletters. You can unsubscribe from receiving these emails by emailing us at unsubscribe@Centuera.com or by following the instructions in the emails you get. If and when it becomes necessary, we will notify you of changes to the Service(s). For example, we may send you an email if we have to briefly pause our Service for maintenance. In general, messages that are not commercial in nature cannot be unsubscribed from. You can remove your account if you would like not to receive them.

Information Security

Industry-standard security measures are in place on our websites and service(s) to guard against the loss, exploitation, and modification of the data that is in our control. We will use Secure Socket Layer (SSL) to encrypt any sensitive data you provide us, including payment card numbers and login credentials. Your personal data is transferred at your own risk and is not guaranteed to be secure, even though we will take reasonable precautions to safeguard it when using our websites or the Service(s). We shall attempt to prevent unauthorized access to your personal information by implementing stringent processes and security measures as soon as we receive it. In order to prevent unauthorized access, modification, disclosure, or destruction of your personal information, username, password, transaction information, and data kept on our site, we use suitable data collecting, storage, and processing policies and security measures.

  • We regularly check our website for security flaws and known vulnerabilities to ensure the safest possible experience for you when visiting us.
  • We regularly scan for malware.
  • Your personal information is kept private behind guarded networks and is only available to a select group of people who are obliged to maintain its confidentiality and have specific access permissions. Additionally, Secure Socket Layer (SSL) technology encrypts any credit and sensitive data you submit.
  • No money transaction is processed or kept on our systems; instead, it is handled by secure gateway providers.

Testimonials

We publish client endorsements, remarks, and reviews on our websites, some of which could contain private data. We get the customer's permission to display their name with the testimonial before we post it. Please contact us if you would like your testimonial to be taken down.

Children’s Personal Information

We don't intentionally gather any personal data from kids less than eighteen. Please do not submit any personal information through our websites or Service(s) if you are under the age of 18. We urge parents and legal guardians to keep an eye on their kids' online activities and to support our enforcement of this policy by teaching them never to submit personal information to us through our service(s) or websites without authorization. Please get in touch with us if you have any reason to think that a child under the age of 18 may have given us personal information via one of our websites or services, and we will try our best to remove that information and terminate the kid's account from our databases.

Amendments

We reserve the right to make changes to this privacy statement at any time. When we do, we'll send you an email, change the date at the bottom of this page, and put a notice on our website's home page. To be updated on our efforts to safeguard the personal data we gather, we urge Users to regularly visit this page for updates. You understand and agree that it is your duty to regularly examine this privacy statement and get informed of any updates. As soon as such amendment, modification, or change is posted to this Policy, you will be deemed to have accepted those changes by continuing to use the Websites or the Service(s). If you disagree with the provisions of this Policy or any updated version of this Policy, you may opt to stop using the Websites or Service(s).